AI guest concierge
Answer hotel questions and service requests using your property’s own information.
TürkçeRequest a demo Guest Experience
Give guests immediate, multilingual help throughout their stay—without making hospitality feel automated.
Request a demoA better digital welcome
Helpful before the guest has to ask twice.
Otai gives guests one natural place to find answers, request service, explore the hotel, and stay informed.
- 01Ask naturally
Guests write in their preferred language and their own words.
- 02Get a relevant answer
Otai responds from approved hotel, stay, and local knowledge.
- 03Continue the journey
The same conversation can lead to service, dining, activities, or feedback.
What Otai enables
Built around the way
hotel service really works.
Hotel and city guide
Make FAQs, recommendations, policies, and local information easy to discover.
Stay-aware access
Support guest accounts and access flows connected to the current stay.
In-journey services
Surface restaurant reservations, weekly activities, and surveys inside the conversation.
More helpful moments, fewer repetitive questions, and a guest journey that stays consistent around the clock.