Unified conversations
Manage guest requests from one central inbox.
TürkçeRequest a demo Guest Relations
Manage requests, complaints, proactive messages, and feedback across Web and WhatsApp with complete conversation context.
Request a demoWhat Otai enables
Built around the way
hotel service really works.
AI-assisted replies
Respond faster using structured, property-specific knowledge.
Proactive updates
Send announcements and scheduled guest journey messages.
Close the loop
Deliver surveys and view responses alongside guest context.
The service command center
More context for every human conversation.
Otai handles repetition and organizes follow-up while guest relations keeps the tone personal.
- 01Review one inbox
See the conversation, guest, stay, and request together.
- 02Respond with confidence
Use hotel knowledge and AI assistance when helpful.
- 03Follow through
Coordinate action, announcements, and feedback from the same workspace.
Faster, more consistent responses and more time for high-value personal attention.