1. Operator
1.1 The User Service is operated by Çallıoğlu İnşaat Turizm Sanayi ve Ticaret A.Ş. ("Otai", "we", "us" or "our"), a company incorporated in Türkiye.
1.2 Registered office: Sedir Mahallesi, 725. Sokak No: 2, Muratpaşa, Antalya, Türkiye Tax office / number: Antalya Kurumlar Vergi Dairesi / 2270065139 Email: info@otai.app Website: https://otai.app/
1.3 By accessing or using the User Service after these Terms are made available to you, you agree to these Terms. If you do not agree, do not use the User Service.
1.4 Business customers and their authorised administrators are subject to their applicable agreement with Otai. Contact info@otai.app for business terms. These End-User Terms do not replace a business order form, service agreement or Data Processing Addendum.
2. Otai’s role and the Customer Business
2.1 Otai provides a digital communication and operational interface for a business using Otai ("Customer Business"). The Customer Business, not Otai, provides and controls its own accommodation, travel, food and beverage, reservation, sales, support or other underlying products and services.
2.2 Unless Otai expressly states otherwise for a separate transaction:
- your reservation, purchase or service relationship is with the Customer Business;
- Otai does not set the Customer Business’s prices, availability, cancellation, refund, service-performance or compensation decisions;
- information and responses supplied by the Customer Business remain that business’s responsibility; and
- using Otai does not make Otai a party to your contract with the Customer Business.
2.3 You do not assume the Customer Business’s privacy, messaging, platform or regulatory obligations merely by communicating through Otai. Your obligations under these Terms are limited to your own lawful and appropriate use of the User Service.
3. What the User Service may do
3.1 Depending on the Customer Business’s configuration, the User Service may:
- provide information supplied or approved by the Customer Business;
- receive and display messages through a website, WhatsApp or another enabled channel;
- translate, summarise, classify or draft a response;
- forward a request, complaint or feedback to authorised personnel;
- create or route an operational task; and
- provide a route to human assistance or another contact channel.
3.2 A submitted request is not necessarily accepted, confirmed or completed. A booking, purchase, amendment, cancellation, special request, price, availability or service commitment becomes binding only when the responsible Customer Business confirms it through an authorised channel.
3.3 Otai does not normally charge an end user merely for using the User Service. The Customer Business, Meta/WhatsApp, your mobile operator or another third party may apply its own charges under its relationship with you.
4. WhatsApp and other third-party channels
4.1 WhatsApp, Meta and other connected channels are independent third-party services governed by their own terms, privacy notices, account controls and technical rules. Otai does not control message delivery, channel availability, account restrictions or third-party processing.
4.2 Receiving one message does not mean you have agreed to every future communication. You may ask the Customer Business to stop optional messages, use WhatsApp’s block/report controls or contact the Customer Business through its published details. A communication preference does not prevent a strictly necessary service response where applicable law and platform rules permit it.
4.3 Information about Otai’s WhatsApp permissions, disconnection and user choices is available at https://otai.app/whatsapp-permissions.
5. Artificial-intelligence features and human assistance
5.1 The User Service may use automated language, retrieval, translation and classification systems. Automated output may be inaccurate, incomplete or out of date. Do not rely on it as the sole basis for a decision concerning safety, health, legal rights, payment, cancellation, accessibility or another important matter.
5.2 Ask for authorised personnel or contact the Customer Business directly where confirmation or human judgment is needed. Otai is not an emergency service. For an immediate risk to life, health, safety or property, contact the appropriate local emergency service and the responsible Customer Business directly.
5.3 Otai does not use WhatsApp Business Solution Data or User conversation content to create, train or improve shared or general-purpose artificial-intelligence or machine-learning models. A contracted technology provider may process only the limited content needed to generate the requested response, translation, classification, summary or workflow, subject to applicable data-protection restrictions.
6. Your use of the User Service
6.1 You must:
- provide information that is accurate to the best of your knowledge where accuracy is relevant to your request;
- use the User Service only for lawful communication with the relevant Customer Business;
- respect other persons’ rights, safety and privacy; and
- protect any access link or credential assigned specifically to you.
6.2 You must not:
- send unlawful, fraudulent, threatening, harassing, hateful, exploitative or infringing content;
- impersonate another person or falsely claim authority;
- submit data about another person without a lawful and appropriate reason;
- send unnecessary confidential, financial, health or other sensitive information;
- distribute malware, attempt unauthorised access, test security without permission, disrupt the User Service or bypass access controls;
- use automated extraction, scraping or excessive requests that impair the User Service; or
- use the User Service to send spam or facilitate unlawful activity.
7. Your messages and content
7.1 You retain any rights you have in messages, media, feedback and other content you submit ("User Content"). You permit Otai to host, copy, transmit, translate, structure and otherwise process User Content only as needed to:
- provide the User Service and deliver the content to the relevant Customer Business;
- generate the response or operational workflow you requested;
- secure, troubleshoot and support the User Service; and
- comply with applicable law and valid instructions from the responsible Customer Business.
7.2 This permission does not transfer ownership of User Content to Otai and does not give Otai a right to use your conversations for unrelated advertising, sale or shared-model training.
8. Privacy and data roles
8.1 The Customer Business normally decides why and how your conversation and related service records are processed and is normally the controller of that data. Otai generally processes that content on the Customer Business’s documented instructions.
8.2 Otai may separately act as controller for its own website operation, security, abuse prevention, direct support, legal compliance and rights-management activities. These roles, data categories, purposes, recipients, international transfers, retention approach and your rights are explained in the Otai Privacy Policy at https://otai.app/privacy and the KVKK Disclosure at https://otai.app/kvkk. Browser technologies are detailed at https://otai.app/cookies.
8.3 For a request concerning the substance of your communication or the Customer Business’s service records, contact the Customer Business first. For Otai-controlled processing, the deletion and disconnection procedure is available at https://otai.app/privacy#data-deletion or through info@otai.app.
8.4 A privacy disclosure is not consent. Cookies and similar technologies and available choices vary by Otai interface and are explained at https://otai.app/cookies. Optional technologies requiring consent are not activated before the relevant choice. You can withdraw consent by contacting info@otai.app or the relevant Customer Business.
9. Intellectual property
9.1 Otai and its licensors own the User Service, software, interfaces, designs, documentation and related intellectual-property rights. These Terms give you a limited, revocable, non-exclusive and non-transferable right to use the User Service for its intended purpose. They do not transfer any ownership right to you.
9.2 Customer Business names, brands and content belong to their respective owners. You may not copy, reverse engineer, resell or commercially exploit the User Service except where a non-waivable law permits it.
10. Availability and changes to functionality
10.1 The User Service may depend on the Customer Business, internet access, third-party platforms and technical integrations. It may occasionally be unavailable, delayed, changed or discontinued. We may restrict or suspend a feature where reasonably necessary for security, maintenance, law, platform compliance or protection of users.
10.2 Where practicable, material planned changes affecting active use will be communicated through the User Service or another appropriate channel.
11. Disclaimers and liability
11.1 Nothing in these Terms excludes or limits a right, guarantee, remedy or liability that cannot lawfully be excluded or limited, including mandatory consumer rights where applicable.
11.2 To the extent permitted by law:
- automated output is provided as assistance and requires appropriate confirmation;
- Otai is not responsible for the Customer Business’s independent products, services, acts, omissions or decisions;
- Otai is not responsible for a third-party platform failure or restriction outside its reasonable control; and
- Otai is not liable for indirect or consequential loss that was not reasonably foreseeable from its own breach.
11.3 These limitations do not apply to fraud, wilful misconduct, gross negligence or another liability that applicable law does not permit us to limit.
12. Suspension and ending use
12.1 You may stop using the User Service at any time. You may also use the communication-choice and deletion routes described above.
12.2 Otai may restrict or suspend access where reasonably necessary to address unlawful use, security risk, harm to another person, material misuse, third-party platform requirements or legal obligations. Where appropriate, the restriction will be limited to the affected feature or account.
12.3 Ending use does not automatically cancel a reservation, purchase or other arrangement with the Customer Business. Contact the Customer Business through an authorised channel for those matters.
13. Changes to these Terms
13.1 We may update these Terms to reflect legal, security, technical or User Service changes. The updated version will be published with a new effective date. Material changes will not apply retroactively.
13.2 Where affirmative acceptance or separate consent is required by law, we will request it. Continued use will not by itself be treated as consent to a new personal-data purpose, optional marketing or non-essential cookie use.
14. Governing law and disputes
14.1 These Terms are governed by the laws of the Republic of Türkiye. Mandatory consumer-protection, applicable-law and jurisdiction rights available to you are not affected. Subject to those mandatory rights, the courts and enforcement offices of Antalya, Türkiye have jurisdiction.
15. Language
15.1 The Turkish and English versions are intended to have the same meaning. For Users in Türkiye, the Turkish version applies to the extent required by mandatory Turkish law. In every case, mandatory law prevails over an inconsistent term.
16. Contact
16.1 Çallıoğlu İnşaat Turizm Sanayi ve Ticaret A.Ş. Sedir Mahallesi, 725. Sokak No: 2, Muratpaşa, Antalya, Türkiye Email: info@otai.app Support: https://otai.app/support